A work order cannot be edited or abandoned

Use this page when the edit or abandon action for a work order is missing or rejected.

Symptoms

• The edit icon is not shown for a work order.
• The abandon icon is not shown, or abandoning is rejected.
• The message Completed work order cannot be abandoned. appears.
• The message Work order is being processed and cannot be abandoned. appears.

Causes and solutions

The work order comes from an external system

Orders on the External tab (origin Interface) are managed by the connected system and are read-only in oneGRID.

1. Check the origin of the order on the Work orders page.
2. Change the order in the external system instead. The change is transferred to oneGRID.

The work order is already completed

Completed orders cannot be edited or abandoned.

1. Check the status of the order — see Work order statuses.

The work order is currently being processed

An order that an operator is processing, or that is attached to a storage, cannot be abandoned.

1. Wait until the processing is finished or the order is detached from the storage.
2. Abandon the order again — see Manage work orders.

You are missing the permission

Abandoning requires the Work Order Abandon permission.

1. Ask your administrator to check your permissions — see Manage users.

If the problem persists

If none of the solutions above resolve the problem:

1. Note the order, its status and origin, and the exact message.
2. Contact your administrator or CAPTRON support with this information.

Related pages

• Manage work orders
• Work order statuses